We are seeking an Accounts Receivable Executive or Senior Executive to support the accurate and timely collection of customer payments and administration of receivables. Working with customers and internal finance and commercial teams, you will manage billing and collections, resolve account queries, maintain reliable records and contribute to effective cash flow and credit control.

Accounts receivable and collections – Key responsibilities

• Prepare and issue accurate customer invoices, credit notes and statements in line with agreed terms and billing schedules.

• Monitor customer accounts and aged debt reports, following up on overdue balances promptly and professionally.

• Contact customers by email and telephone to request payment, agree payment dates and resolve outstanding balances.

• Allocate incoming payments accurately to customer accounts and investigate unidentified or misallocated receipts.

• Respond to customer queries about invoices, payments, credit notes and account balances, working with internal teams to resolve issues.

• Investigate billing disputes and short payments, identify root causes and coordinate timely resolution.

• Reconcile customer accounts and ledger balances, ensuring discrepancies are identified and corrected.

• Maintain accurate customer account details, payment records, supporting documentation and collection notes in finance systems.

• Support credit control processes, including monitoring credit limits, payment terms and accounts requiring escalation.

• Escalate overdue, high-risk or disputed accounts in accordance with company procedures and recommend appropriate follow-up action.

• Assist with month-end activities, including receivables reconciliations, accruals, reporting and balance sheet schedules.

• Prepare regular reports on aged debt, collection activity, overdue accounts and cash receipts.

• Work collaboratively with sales, customer service, billing and finance colleagues to resolve account issues and improve payment outcomes.

• Identify opportunities to improve invoicing, collections and accounts receivable processes, controls and customer communications.

• Support internal and external audit requests by providing accurate records and relevant documentation.

• For the Senior Executive level, provide guidance to colleagues, support complex account investigations and contribute to process improvements.

Required skills and experience (accounts receivable and credit control)

• Experience in accounts receivable, credit control, collections or a related finance role; the level of experience required will depend on the position.

• Understanding of invoicing, cash allocation, account reconciliations, aged debt and customer payment processes.

• Confident and professional communication skills, with the ability to discuss payment matters clearly and constructively.

• Strong attention to detail and accuracy when processing transactions and maintaining financial records.

• Ability to investigate discrepancies, identify causes and follow issues through to resolution.

• Good organisation and time management, with the ability to prioritise workload and meet deadlines.

• Numerical and analytical skills, including the ability to interpret account data and receivables reports.

• Proficiency in Microsoft Excel and experience using accounting or enterprise resource planning (ERP) systems.

• Ability to handle sensitive financial information confidentially and follow established policies and controls.

• A customer-focused approach, combined with the confidence to follow up on overdue payments and escalate concerns appropriately.

• For the Senior Executive level, experience supporting colleagues or handling complex accounts and escalations is desirable.

Qualifications and professional attributes (finance operations)

• Relevant finance, accounting or business qualification is desirable; equivalent practical experience will also be considered.

• Part-qualified or working towards an accounting qualification, such as AAT, is an advantage.

• Reliable and accountable, with a consistent approach to completing work accurately and on time.

• Collaborative and adaptable, able to work effectively with colleagues across finance and other business functions.

• Proactive in identifying issues and suggesting practical improvements to processes and customer outcomes.

• Professional and resilient when managing payment queries, disputes and competing priorities.

What we offer (career development and working environment)

• Competitive salary and benefits package.

• Opportunity to develop experience across accounts receivable, credit control and wider finance operations.

• Support for professional development and relevant finance qualifications.

• A collaborative working environment focused on accuracy, service and continuous improvement.

How to apply (application process and equal opportunities)

Please submit your CV outlining your relevant accounts receivable, collections or credit control experience. We are an equal opportunities employer and welcome applications from candidates of all backgrounds. Only shortlisted applicants will be contacted.